General terms of use of the website https://www.villanibela.eu/
The website https://www.villanibela.eu/ is a site owned by Sport Trading Ltd., which is designed to serve the activities of Sport Trading Ltd.
General
Art.1.(1) These general conditions are intended to regulate the relations between Sport Trading Ltd., UIC 201617775 (called "Supplier" and/or "Host/Hosts") and the Visitors of the website https://www.villanibela.eu/ (called "Visitor"/"Visitors" and/or "Guest"/"Guests" for short), as well as for services provided by Sport Trading Ltd, through the website https://www.villanibela.eu/.
(2) By accessing and loading the Site Visitors agree to be bound by these General Terms and Conditions and any subsequent changes to them and undertake to comply with them.
(3) With the use of the website https://www.villanibela.eu/ any menu, category or sub-category, section or subsection thereof, as well as with the emergence, development and termination of any legal relationship arising from the use of the site, as well as from all other conditions governing individual legal relationships conditioned by its use, You provide your consent to be bound by these General Terms of Use of the site, as well as by all other conditions and rules governing individual legal relationships conditioned by its use. To avoid misunderstandings, by accepting these general conditions you are bound by them and they are applicable both to the current configuration of the site and to any changes made to it in the form of additions and amendments or the introduction of new menus, categories, sections and other.
About the website owner and supervisory authorities
Art.2. The website is operated, administered and managed by Sport Trading Ltd, UIC 201617775.
Information about Sport Trading Ltd:
Designation: Sport Trading Ltd
UIC: 201617775
Headquarters and address of management: Bankya city, Alexander Stamboliyski St. 29
Mailing address: Bankya city, Alexander Stamboliyski St. 29
Art.3.(1) Information about the competent state authority for personal data protection
Commission for Personal Data Protection: Prof. Tsvetan Lazarov Blv. 2, Sofia city, 1592, phone. 02 9153518, 02 9153525, email: kzld@cpdp.bg, website: www.cpdp.bg
(2) Information about the competent state authority for consumer protection
Consumer Protection Commission: Vrabcha St. 1, fl. 3,4 and 5, Sofia city, 1000, phone 02/9330565, Hot line: 0700 111 22, website: www.kzp.bg
(3) Commission for the Protection of Competition: Vitosha Blv. 18, Sofia city, 1000, phone: 02/935 61 13, fax: 02/980 73 15, email: delovodstvo@cpc.bg, website: www.cpc.bg
Services
Art.4.(1) The website https://www.villanibela.eu/ provides Visitors with general information about the Provider's subject matter and services, access to published news and materials, the ability to view, view and share the content, as well as any actions that are necessary for the full use of the site for its intended purpose, incl. up-to-date offers, contacts and presentation of its customers and partners.
(2) Through the website https://www.villanibela.eu/ the Provider provides Visitors with the opportunity to generate electronic inquiries and requests by email address (e-mail) through the inquiry form within the website. The visitor should fill in the specified fields and select the "Send" button. When using this service, Visitors should bear in mind and by accepting these General Terms and Conditions be considered informed that the use of this service does not automatically lead to the conclusion of a contract between the relevant Visitor and the Provider, i.e. sending an inquiry by e-mail does not create an obligation for the Provider to provide a certain service and does not place the Provider and the Visitor in a contractual (obligatory) relationship. It should be considered that the relevant Visitor, who sent an e-mail inquiry to the Provider, has concluded a contract with the Provider for the provision of the given service only after receiving confirmation of the reservation from the Provider.
Accommodation conditions at Villa Nibela
Art.5. In the case of a confirmed reservation under Art. 8, para. 4, it is considered that you have read and agree to these General Terms and Conditions and a rental agreement is automatically concluded between Sport Trading Ltd., UIC 201617775 and the representative of the guests who made the reservation.
Art.6.(1) Each guest at Villa Nibela is required to carry and present an identification document for check-in.
(2) Upon check-in all our guests are required to have an identity document - ID card, passport, etc., in accordance with the requirements of Art. 116, para. 1 of the Tourism Act. The data provided by you are protected in accordance with the Personal Data Protection Act and the normative acts regulating the protection of information and are processed only in connection with the implementation of the requirements established in the Tourism Act.
(3) If you refuse to enter the mandatory personal data, the stay in the house will be refused.
Reservation and payment
Art.7. You can make a reservation for renting Villa Nibela in one of the following ways:
- via the website inquiry form https://www.villanibela.eu/ - where you need to fill in your contact details - name, e-mail, phone.
- via email address office@villanibela.eu
- via phone 0898726793 (from 10.00 to 18.00)
Art.8.(1) After making your request in one of the ways listed above, you will receive a response from us with a reservation number to the e-mail address you provided. Within three working days from the date of receipt of the reply sent by us, you should pay a reservation deposit of 50% (fifty percent) of the total amount to the specified bank account.
(2) The final payment representing the remaining 50% (fifty percent) is paid by bank transfer within 15 (fifteen) calendar days before the check-in date.
(3) The bank transfer details for the booking deposit and final payment are as follows:
Holder: Sport Trading Ltd.
BIC: BPBIBGSF
IBAN: BG76BPBI79421200033151
Bank: Eurobank Bulgaria (Postbank)
Ground reservation deposit: Reservation number and the name you use (for example „deposit reservation 001 I. Ivanov”).
Ground final payment (FP): FP reservation number and the name you use (for example „FP reservation 001 I. Ivanov”).
(4) Once you have paid a booking deposit to the e-mail address you provided you will receive a reply from us confirming the booking and payment.
(5) For reservations made up to 15 (fifteen) calendar days before check-in, you must pay the full amount for your stay.
Check-in and check-out
Art.9.(1) Check-in and check-out
- Check-in after 14:00
- Check out by 12:00
(2) Upon prior arrangement and if possible check-in and check-out times can be changed.
(3) In case of early departure from the house no refunds will be made from the reservation deposit and the final payment.
(4) Check-in and check-out are carried out in the presence of the host or his representative.
(5) When leaving the house the guests are obliged to leave it in the condition in which they found it upon check-in.
Cancellation of reservation
Art.10.(1) If you wish to cancel your reservation, you may do so up to 15 (fifteen) calendar days before the check-in date. To do this, you must contact us through the specified contact form, email or phone (from 10 a.m. to 6 p.m.). In this case, the deposit you paid for your reservation is fully refunded to the bank account from which you made the payment.
(2) If a reservation is canceled less than 15 (fifteen) calendar days before the check-in date, 50% (fifty percent) of the deposit is deducted and non-refundable. The remaining part of the deposit can be used as a deposit for the next visit in a period not longer than two months from the date of cancellation of the reservation (in case the occupancy of the house allows it). In the event that the amount is not used as a deposit for the next visit within the stipulated period, it is not refundable.
(3) On the day of check-in, in case of no-show of the guests without prior notice of cancellation of the reservation, the entire amount prepaid for renting the house (reservation deposit and final payment) is fully absorbed due to no-occupancy and is not refundable.
(4) In the event that the number of guests exceeds the number stated in the booking confirmation, the stay in the house may be refused. In this case, the entire amount prepaid for renting the house (reservation deposit and final payment) is used in full and is not refundable.
Guests at Villa Nibela
Art.11.(1) The maximum capacity of the house is 14 people (adults and children).
(2) Upon prior request and inquiry an additional high chair and two baby bassinets for children up to 3 years old can be provided free of charge.
Art.12.(1) Regardless of the number of guests requested the house is only rented to one company and no other guests are accommodated during your stay.
(2) Causal discomfort including injuries of any nature (related to wet and slippery floors, operation of the irrigation system, carelessness on stairs and relief walls, incomplete snow and the like) caused by carelessness on the part of the guests cannot be imputed as fault respectively to seek responsibility from the Hosts.
(3) The hosts of Villa Nibela are not responsible for accidents involving guests' children that occur within the house and outside. The physical health and condition of children are the sole responsibility of their parents.
(4) In case there are no complaints during the stay we assume that the guests are satisfied with their stay.
Damages and losses deposit
Art.13.(1) We expect and require our guests to treat the property of Nibela Guest House with the care of a good owner.
(2) Guests are required to comply with accepted standards of conduct and to ensure that all guests and accompanying persons behave in an appropriate and reasonable manner.
(3) All guests accommodated in the house are obliged to protect the material and technical base, not to intentionally cause damage or damage caused by negligence on their part to use all technical equipment only and only according to their intended purpose.
(4) When using the sanitary facilities in the common and individual rooms on the territory of the house, all requirements for their use must be observed, as well as waste and non-degradable objects must not be thrown into the toilet bowls.
Art.14.(1) A deposit of BGN 300 (three hundred) is required upon check-in. The deposit is provided in cash by the guest (representative of the group who made the reservation).
(2) The deposit is intended to cover possible damages in the house and/or the yard (including broken utensils and equipment, traces of smoking in the rooms, heavily polluted premises or as a result of non-compliance with the conditions and rules in the house).
(3) The deposit is returned in cash to the guest (representative of the group who made the reservation) upon leaving the house, after an inspection by the host or his representative and in the presence of two guests. In case of damages during the stay, the deposit is partially refunded or the amount of the damages is added to it, when their value is greater than the deposit.
Art.15.(1) All material damages, damages or losses, actions or inactions that lead to the destruction of belongings and others on the territory of the house, caused during the stay, are the responsibility of the guests.
(2) The costs of replacing or repairing any loss or damage to the property of the house the material and technical facilities, its furnishings, as well as the yard space caused during the rental and the stay are at the expense of the guests and are paid by them. The value of the security deposit depends on the damage caused and is paid in cash to the host or his representative, necessarily before leaving the house.
(3) In case of refusal of payment by guests who have caused damage to the material and technical base on the territory of the house, responsibility will be sought under the terms and conditions of the Law on Obligations and Contracts.
Smoking, fireworks and incendiary substances
Art.16.(1) It is absolutely forbidden to smoke cigarettes, cigars, hookahs and other tobacco products, as well as the use of pyrotechnics, fireworks and incendiary substances in the house (including bedrooms, bathrooms, corridors, closed common areas and other rooms).
(2) The use of pyrotechnics, fireworks and incendiary substances is also not allowed in the open areas and yard space of the house.
(3) Smoking cigarettes, cigars, hookahs and other tobacco products is permitted on the terrace of the house, in the yard and in open areas. Cigarettes, cigars or the like should be disposed of in appropriate places.
(4) In case of violation of these rules an amount of BGN 100 (one hundred) will be deducted from the damage deposit which will not be refunded.
Noise, music and obscene acts
Art.17.(1) Loud music and making noise outside the house is prohibited, especially between 14.00 and 16.00 and between 22.00 and 10.00. In the house you can have as much fun as you want within reasonable limits.
(2) After 22:00 shouting, singing, playing and creating unnatural noise, the use of sound systems or pyrotechnics and fireworks and other types of noise disturbing the public order and peace of the neighbors are not allowed in the open spaces and the outdoor barbecue.
Art.18.(1) In case of violation of public order and a report is made to the law enforcement authorities, guests at Villa Nibela assume full responsibility. If the law enforcement authorities impose sanctions, fines, acts, etc. penalties provided for by Bulgarian legislation, they are fully covered by the guests responsible for the established violations.
(2) In the event of a complaint from neighbors and/or an official warning from the police the damage deposit may be withheld.
(3) In case of violation of the rules of accommodation in the house, the Hosts reserve the right to demand the departure of the guest/guests who committed the violations against these rules without the right to refund the amount paid for the reservation.
Art.19. Illegal or immoral and indecent activities - hooliganism, gambling, prostitution, drug use, possession or use of pyrotechnics or dangerous goods, possession or use of firearms and other weapons are strictly prohibited.
Art.20. It is forbidden to move objects and belongings from the places designated for their purpose.
Values and security in the house
Art.21. All valuables and personal belongings of the guests brought into the territory of Villa Nibela are the responsibility of the guests. Hosts are not responsible for any loss or damage to property owned by guests.
Art.22. Guests are obliged to lock the house when they are out of it (for a walk or otherwise).
Art.23.(1) With windows and doors open during the stay, regardless of whether the guests are on the grounds of Villa Nibela or outside, the responsibility for the property rests with the guests.
(2) Any act or omission by guests that may negate or violate property insurance and/or result in loss or damage is the responsibility of guests.
Pets
Art.24. Pets are not allowed in the house.
Contact and request form
Art.25. By using the contact and inquiry form, you agree to us using the personal data provided in it to get back to you and to provide you with the information you requested, and you are considered informed about our Privacy Policy.
Protection of personal data
Art.26.(1) The protection of your personal data is important to us. The Provider takes measures to protect the personal data of the Visitors in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in relation to the processing of personal data and on the free movement of such data, the requirements of European and Bulgarian legislation as well as the Privacy Policy published on its website.
(2) The provider does not send identifying information to third parties, such as technical information and information about the use of the Site by Visitors is processed by the company maintaining the platform on which the Site is placed in compliance with the requirements for personal data protection and information security. Your personal data are processed only in connection with the implementation of the established requirements of the Tourism Act. This information will be used solely in connection with your booking and will not be provided to third parties for any other purpose.
(3) The Provider collects and processes cookie data in accordance with its Policy, which Visitors familiarize themselves with when loading the Site.
Video surveillance
Art.27. Villa Nibela is under 24-hour video surveillance. Guests grant the right to be recorded. The video surveillance covers the exterior of the house and the yard space in order to ensure the security of the guests. Recordings are used solely and exclusively for the purpose described and are not passed on or made available to third parties unless requested by law enforcement.
Intellectual Property
Art.28.(1) All publications and information, including but not limited to texts, photos, audio and video materials, published on the Site are the exclusive intellectual property of the Provider and are subject to protection under the Copyright Act and related rights, and they may not be used in any way without the prior written consent of the Supplier.
(2) Images on the Site, as well as other visual elements representing the Provider's intellectual property, cannot be used and reproduced in any way by third parties without their prior written consent.
(3) Any unregulated use of the materials published on the Site, without the permission of the Provider, constitutes a violation for which the offender bears civil, administrative-criminal and criminal liability in accordance with the current Bulgarian legislation.
Art.29.(1) The provider does not allow the use in any way of the content of the Site by visualizing all or part of the materials published on it on another site.
(2) Linking to materials on the Site from other sites is permissible if it is done in accordance with good morals and commercial practice and if the reference and the ways of presentation of the reference do not raise doubts about the authorship of the Provider of the materials, so that the Visitors are not misled.
Cookie Policy, Advertising and Marketing
Art.30.(1) The website https://www.villanibela.eu/ uses the so-called cookies and other similar technologies and tools. "Cookies" are small text files that a website can save on your computer or mobile device when you visit a page or site. A cookie will help the site or other sites recognize your device the next time you visit it. We use the term cookies in this policy to refer to all files that collect information in this way.
(2) When you first visit https://www.villanibela.eu/ a window will appear with an explanation about cookies. As soon as you click "I understand", you agree to us using the categories of cookies and plugins you selected in the pop-up window.
(2) Allowing cookies is not necessary for the website to work, but it will contribute to its better use. Visitors can disable, delete or block the use of cookies through their browser, but if they do so, some features of the website may not work properly and as they should.
You can read detailed information about cookies in the Cookie Policy, Advertising and Marketing here: https://www.villanibela.eu/en/cookie-policy
Amendment of the general terms and conditions
Art.31. (1) These General Terms and Conditions may be amended, updated and/or supplemented by the Provider at any time at its discretion and without prior notice and/or warning, and the revised General Terms and Conditions shall be promptly published on the Site, together with a message to the Visitors about the changes made. Using the website after the update is posted means you agree to the changes made.
(2) Changes in these general terms and conditions are effective for all Visitors from the moment they are announced on the Site.
(3) The provider has the right to change the content of the website and the services offered at any time at its discretion, in the event of a change in its business policy, a change in the services offered and their conditions, a change in the applicable legislation or other circumstances.
(4) The provider has the right to temporarily suspend or suspend access to the website for prevention, repair of damage, due to technical and/or other reasons.
(5) The Provider has the right at its discretion and without warning to temporarily suspend or completely suspend access to the website of all Visitors whose actions or inactions violate these General Terms and Conditions, good manners, Internet ethics and/or other applicable legislation.
Limitation of Liability
Art.32.(1) ДThe Provider provides access to the content of the Site as is and does not guarantee that the guidelines in the materials on the Site lead to the results intended by the Visitors.
(2) The Provider is not responsible for damages and lost benefits to the Visitors caused by the materials published on the Site.
(3) The Provider is not responsible for damages caused by Visitors to third parties as a result of the use of the Site and the materials contained therein.
Links to third parties
Art.33.(1) This website may contain links to websites owned by third parties. The presence of such links does not mean that the Provider accepts the materials and/or services available on these sites. The provider does not bear any responsibility regarding their content, possibility of use and/or processing of personal data. Please review their terms of use and privacy policies.
(2) For the convenience of Visitors, this website may contain web site links to the Provider's social network profiles, profiles and websites of its partners, customers and others. The Provider is not responsible for the content of the profiles and websites to which the possibility of referral is provided and which are not owned by and/or not managed by the Provider. These Terms and Conditions do not apply to Linked Profiles and Pages, unless expressly stated otherwise.
(3) If you have landed on a website https://www.villanibela.eu/ through a third-party site, the Provider is not responsible for the privacy policy and practices of the owners and administrators of that third-party site. Please review their terms of use and privacy policies.
Other provisions
Art.34. By using, including, but not limited to browsing, clicking on links, entering information, etc., the site and the information on it, Visitors declare that they are familiar with these General Terms and Conditions, as well as any subsequent changes to them, accept them and agree to observe them.
(2) Visitors to the Site undertake to comply with ethical norms and not to damage the reputation of the Provider when using the Site and the materials contained therein.
Art.35.(1) The provisions of the current legislation of the Republic of Bulgaria shall apply to matters not settled in these general terms and conditions, related to the implementation and interpretation of this contract.
(2) These general terms and conditions come into force for all Site Visitors as of January 25, 2024.